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How We Handle Your Account and Data

When you open an account with hoktoto lxgroup, we keep your personal information secure, process your withdrawals on a verified basis, and give you full visibility into how…

Account ownership remains yoursWithdrawals verified before clearingSupport in English and local languages
hoktoto lxgroup How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal Questions

Team online

Live Chat Support

Open your account and tap the chat icon in the lower right. Our team responds in English and Indonesian during lobby hours, seven days a week. Average reply time is under three minutes.

Email Support

Send legal questions to our inbox and we'll reply within 24 business hours. Include your account email so we can look up your account details and give you a precise answer.

Account Settings

Go to Settings > Legal & Privacy inside your account lobby to see your data, download your transaction history, or request changes to your stored information.

SECURITY AND TRANSPARENCY

How We Protect Your Information

Data Encryption

All communication between your device and our servers uses SSL encryption. Your passwords are never stored in plain text; we hash them with industry-standard algorithms so even our team cannot read them.

Cookie Consent

We use cookies to remember your login session, track game play for fairness audits, and measure how often sections of the lobby are visited. You can disable non-essential cookies in your browser settings without losing account access.

Account Security

Your account is tied to your registered email and phone number. Withdrawals require a second verification step — either an email confirmation or SMS code — before funds leave our wallet.

Data Retention

We keep your transaction records for seven years to comply with local law. Personal data like your name and contact details are retained for the life of your account; you can request deletion after account closure.

Third-Party Access

We share your account data only with payment processors (DANA, OVO, GoPay, QRIS, banks) to complete deposits and withdrawals. We never sell your data to advertisers or brokers.

Change Requests

To update your legal name, email, phone, or banking details, go to Account > Personal Info and submit the change request. We verify it within 24 hours and notify you by email when it's confirmed.

Your Account Rights and Legal Access

Your account remains active indefinitely. We keep your wallet balance secure. If you want to close it permanently, go to Settings > Account Closure and submit a request. We'll process it within 48 hours and transfer any remaining balance to your registered bank account or payment method.

Yes. Open Settings > Legal & Privacy and select Download My Data. We'll email you a complete record of all deposits, withdrawals, and game activity within 24 hours. The file includes dates, amounts, payment methods, and game session details.

Our compliance team verifies your identity by matching your registered email, phone, and banking details against your withdrawal request. If you're new or requesting a large amount, we may ask for photo ID. This typically takes under 24 hours.

We store your phone number to send withdrawal verification codes and account-security alerts. You consented to this when you opened your account. You can update your phone in Settings > Personal Info anytime, and we'll begin using the new number for future alerts.

We encrypt all data in transit using SSL certificates and store passwords using bcrypt hashing. Our servers are behind firewalls and scanned weekly for vulnerabilities. Withdrawals require two-factor verification — email or SMS — so a hacker cannot move your money without access to your email or phone.

After you close your account, we retain transaction records for seven years as required by law. However, personal data like your name, email and phone can be deleted on request. Contact support with your account email and we'll flag your account for anonymization after the retention period ends.

Your account data is held on secure servers in data centres that comply with regional data-protection standards where local law permits. Backups are encrypted and stored in geographically separate locations to prevent loss. Access to these servers is logged and monitored.