Reference

Privacy Policy at hoktoto lxgroup

We handle your account information with care. This policy explains what data we collect when you open an account, deposit via DANA, OVO, GoPay or QRIS, and play…

Account security firstTransparent data handlingContact us anytime
hoktoto lxgroup Privacy Policy at hoktoto lxgroup
REACH OUR TEAM

Privacy Questions – Contact Us

Our support staff can help you understand this policy, answer questions about your data, or help you request changes to your account. We are available through multiple channels every day to address your privacy concerns.

Team online

Live Chat

Open the chat window in your lobby anytime to ask about your data, account access, or privacy settings. Our team responds within minutes during operating hours.

Email Support

Send privacy requests or detailed questions to our support email. We review all requests and reply within two business days with clear guidance.

Account Settings

You can update your contact details, review connected devices, and adjust notification preferences directly in your account under Settings.

HOW WE KEEP YOU SAFE

Data Security and Your Rights

We use encryption to protect your login details and payment information. Your account is tied to your email and phone number — only you can change these in Settings.

Encryption

Your password, payment details and personal data are encrypted when transmitted and stored. We do not share login credentials with anyone inside or outside our team.

Device Recognition

We track which devices access your account to alert you of login attempts from new locations. Unusual activity triggers a verification request to keep your wallet secure.

Data Access Request

You can request a copy of all data we hold about you — deposits, withdrawals, gameplay, personal details. Contact support and we'll prepare it within five business days.

Account Deletion

You can close your account and request data deletion at any time through Settings or by contacting support. We'll remove your personal information where local law permits.

Cookie Choices

We use cookies to remember your preferences and improve your lobby experience. You can adjust cookie settings in your browser; blocking them may limit some features.

Contact Our Privacy Team

Have concerns about how we handle your data or want to exercise your rights? Reach support via live chat, email, or phone — mention 'privacy request' so we route you correctly.

Frequently Asked Questions

We collect your name, email, phone number, date of birth, and address to verify your identity and comply with local regulations. When you deposit via DANA, OVO, GoPay or QRIS, we also store the transaction records and payment confirmation details. Your IP address and device information are logged for security purposes.

Data retention depends on local law where you play. We keep transaction records for the period required by regulators, typically several years. Personal details like your name and email are archived for account recovery purposes. You can request deletion; contact support to start that process.

Yes. Go to your account Settings and look for 'Data Download' or 'Privacy Requests'. You can also contact live chat or email support and ask for a data access request. We'll compile your account history, deposits, withdrawals, and personal details within five business days.

Only our support team, security team, and finance department can access your account details if needed for troubleshooting, fraud prevention, or compliance. We do not share your payment method or play history with third parties or sell your data. Your information stays inside hoktoto lxgroup systems.

Contact our support team immediately via live chat or email with as much account detail as you can provide — your registered name, email, and recent transactions. We'll verify your identity and help you reset your password or update your phone number. This process usually takes one business day.

Log into your account, go to Settings, and update your email, phone number, or payment details directly. Some changes require identity verification for security. If you cannot make changes yourself, contact support and we'll do it for you after confirming your identity.

Yes, we use cookies to remember your login, language preference, and gameplay settings. Blocking cookies in your browser may prevent auto-login and affect lobby features. We also use analytics cookies to understand how you use the site. Adjust your browser settings anytime to control cookie behaviour.