Reference

Terms & Conditions That Protect Your Play

When you open an account at hoktoto lxgroup, these terms set out how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals get verified, and how we…

Account SecurityPayment & WithdrawalDeposit & Withdrawal Verification

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How Our Terms Work in Indonesia

hoktoto lxgroup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoktoto lxgroup operates these terms where local law permits. Your account access and play depends on local law, and we verify your identity before you withdraw. All deposits via DANA, OVO, GoPay and QRIS are final once confirmed in your wallet. Withdrawals require account verification and

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are processed through the same payment method you deposited from; bank transfers may take 1–3 business days to clear. If you dispute a transaction, contact our support team within 14 days of the date it appears on your statement. We retain account and transaction records for
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36 months for audit and dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Support Channels for Your Questions

Team online

Live Chat

Open a chat ticket in your account lobby under Support. Response time is usually under 5 minutes during operating hours, 07:00–23:00 Indonesia time, seven days a week.

Email

Send account or policy questions to [email protected]. We reply within 24 hours. Include your account ID and a clear description of your query.

Account Settings

Update your contact details, language, and payment method directly in Settings → Account. Changes take effect immediately and are reflected on your next transaction.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

Data We Hold

We store your name, phone, email, address and payment details encrypted. Access logs and play history are kept for 36 months to prevent fraud and resolve disputes. You can request a full data export via Support.

Cookies and Tracking

Our site uses session cookies to keep you logged in and functional cookies to remember your language and chip denomination. We do not share these with third parties. Disable cookies in your browser settings anytime.

Account Closure

You can close your account anytime in Settings → Account → Close Account. Remaining balance is returned via your original deposit method within 5 business days.

Deposit and Withdrawal Limits

Set your own deposit caps in Settings → Limits to manage your account. Withdrawal requests are processed Monday–Friday, 09:00–17:00 Indonesia time. Bank transfers clear within 1–3 business days.

How We Verify Withdrawals

Before we process your first withdrawal, we confirm your identity via SMS code sent to your registered phone. Subsequent withdrawals use the same verification step for security.

Dispute and Chargeback Process

If you believe a transaction is incorrect, file a dispute with Support within 14 days. We investigate and reply within 7 business days. Chargebacks bypass this and may result in account suspension.

Frequently Asked About Our Terms

You create a login, verify your phone via SMS, and set a secure password. You agree to these terms when you tap Continue. Your account is live in seconds and you can deposit immediately via DANA, OVO, GoPay or QRIS from the Wallet page.

Yes. Go to Settings → Account → Contact Details, enter your new email or phone, and confirm via SMS code. The change takes effect instantly. We use your updated contact for withdrawals and support.

Tap Forgot Password on the login page, enter your registered email, and we'll send a reset link within 2 minutes. Click the link, create a new password, and log in. If you don't see the email, check your spam folder.

DANA, OVO and GoPay withdrawals typically clear within 1–2 minutes after we verify your account. Bank transfers take 1–3 business days depending on your bank. All withdrawals are processed Monday–Friday between 09:00 and 17:00 Indonesia time.

Deposits via DANA, OVO, GoPay and QRIS are instant. If your wallet balance hasn't updated after 5 minutes, contact Support with your transaction reference number. We'll track it and credit you within 1 hour or refund the original payment method.

No. Every withdrawal requires SMS verification to your registered phone number. Even if someone knows your login, they cannot access your balance without the SMS code. Keep your phone secure and update your number if you change devices.

These terms apply where local law permits. Your access and play eligibility depends on local law. If you have specific questions about your region, contact Support and we'll clarify what applies to you.

Terms & Conditions That Protect Your Play

Support Channels for Your Questions

Live Chat

Email

Account Settings

Data, Security and Your Account Rights

Data We Hold

Cookies and Tracking

Account Closure

Deposit and Withdrawal Limits

How We Verify Withdrawals

Dispute and Chargeback Process

Frequently Asked About Our Terms

01 What happens when I open an account?

02 Can I change the email or phone linked to my account?

03 What if I forget my password?

04 How long does a withdrawal usually take?

05 What if my deposit doesn't appear in my wallet?

06 Can someone else withdraw from my account?

07 Do these terms apply to all players in Indonesia?

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